Pricing Explained
Nox offers a fully managed rental solution, offering our partners peace of mind that their properties are being presented in the best possible manner, 365 days a year.
We offer two management fee options to cater to your property’s needs:
- Bundled Services: All costs, including property management and housekeeping, are covered under a single commission percentage charged on each booking. This percentage is negotiated on a case-by-case basis.
- Unbundled Services: Fees for commission, property management, and housekeeping are charged separately, allowing for detailed control over individual costs. Below is a breakdown of the unbundled fees.
Rental and Concierge Fees: 20% ex VAT
Billing is done monthly and calculated on each rental. The fee is charged on the ‘nett’ rate, after any third-party distribution costs.
Service inclusions: All rental related activity including the following:
- Distribution and pricing management
- Guest, online and agency enquiry management and administration
- Pre-arrival and post-departure inspections
- 24/7 guest concierge services
- Management of guest feedback, complaints and queries
Property Management and Administration Fees
Fee schedule: (ex VAT)
- 1 or 2 bedrooms: R1,700 per month
- 3 or 4 bedrooms: R2,000 per month
- 5 or 6 bedrooms: R2,300 per month
- 7 + bedrooms: R2,600 per month
Service inclusions:
- Administrative Support to suppliers, 3rd party payments to municipalities and ad hoc financial performance management
- Performance reporting on revenue
- Quality and standards control – inventory management, preventative maintenance inspections
- Consulting service for property improvements and general project management
- Credit card merchant fees and online distribution costs
- Management and supervision of owner-employed housekeepers
- Hospitality items – tea, coffee, wine, oil, vinegar, salt, pepper, guest welcome packs
Housekeeping and Laundering Fees
In an effort to differentiate your property’s positioning in the market compared to an “AirBnB rental,” Nox offers housekeeping as a service standard for six days a week, from Monday to Saturday. The benefit of this service to our guests and owners (”Partners”) is extensive:
- Offering a daily service allows us to access the property regularly, picking up any potential issues or guest-related breakages and damages. i.e. disrespectful guests and early detection of maintenance issues (geyser bursts / leaks / other damage caused by inclement weather)
- Ability to do laundering in-house rather than sending to an external laundry, saving on cost and loss of linens.
- Housekeeping provides a sense of luxury to our guests, which often is not found in other regions around the globe. This leads to market-leading cleanliness scores on all the major platforms such as Marriott, AirBnB, Booking.com, and Plum Guide amongst others.
- 95% of our guests give our cleanliness rating a score of 4.8 out of 5, with the industry standard somewhat lower. This article provides some perspective from a global standpoint.
These fees are based on property size and occupancy, they may fluctuate throughout the year. Please contact us to learn more about these fees.
Instead of charging a monthly bundled fee, you will be billed for cleaning chemicals, consumables and guest toiletries on a consumption basis. This means that costs will reduce when the property is not occupied.
Labour will be charged on a cost plus VAT basis, with an allowance for a 13th cheque.
Inclusions:
- Labour 6 days per week (Monday to Saturday)
- All labour relations, training, disciplinaries and performance management
- Staff uniforms and aprons
Exclusions:
- External laundering; charged when there is a same-day departure/arrival or when there are guests in-house and require privacy
- Sunday and public holiday overtime where required to clean for a departure arrival
- Employee leave management.
- Cleaning supplies and chemicals; washing powder, kitchen cloths and sponges
- Charlotte Rhys guest toiletries and room sprays
- Toilet paper
Owner Booking guest relation services: R900 ex VAT per booking
Inclusions:
- Pre-arrival administration and collection of guest details
- Arrival planning – housekeeping preparation and welcome pack
- Meet and greet at the property
- 24/7 concierge services
- Departure inspection
The above fee is only charged where our partners are deriving income from the booking. Partner personal use of the property is not charged.
Onboarding Fees and start-up costs
To ensure properties meet the Nox standard before welcoming their first guests, onboarding fees and costs will apply. These fees cover a range of services, including onboarding management, access to our extensive database of trusted suppliers and contractors, professional property photography, initial startup supplies, and essential inventory items. These steps are crucial to ensuring your property is fully guest-ready and meets the high expectations of both Nox and your future guests.
Nox works on a performance fee basis. From the onset, we aim to provide our partners with a realistic indication of the revenues that can be achieved through the property.
Nox is required to register our Partners for specialist insurance cover for guests screening, breakages and damages. This is underwritten by Truvi and there is an annual fee of R600 per property which is charged in June.
If you have any further questions, please do not hesitate to get in touch. We’re here to help!
FAQ's for Nox Management Pricing
Nox provides two flexible fee structures tailored to property owners’ needs:
- Bundled Services: A single, negotiated commission percentage that covers all management and housekeeping costs.
- Unbundled Services: Separate charges for rental commission, property management, and housekeeping, offering more granular cost control.
For unbundled services, the Rental and Concierge fee is 20% (ex VAT). This is billed monthly and calculated on the “nett” rate of each booking after any third-party distribution costs have been deducted.
This fee covers the operational backbone of your rental, including:
- Financial Admin: Supplier payments, municipality billing, and revenue reporting.
- Quality Control: Inventory management and preventative maintenance inspections.
- Hospitality: Provision of guest welcome packs and kitchen essentials (tea, coffee, wine, etc.).
- Staff Oversight: Supervision of owner-employed housekeepers.
The monthly administration fee (ex VAT) is scaled based on property size: | Property Size | Monthly Fee (ex VAT) | 1 – 2 Bedrooms R1,700 | 3 – 4 Bedrooms R2,000 | 5 – 6 Bedrooms R2,300 | 7+ Bedrooms R2,600 |
Yes. Under the Housekeeping and Laundering service, Nox manages labour 6 days per week (Monday–Saturday). This includes all training, performance management, and uniforms. Please note that cleaning chemicals, guest toiletries (Charlotte Rhys), and Sunday/Public Holiday overtime are excluded from the standard labour fee.
For bookings where a partner derives income independently, Nox charges an Owner Booking fee of R900 (ex VAT). This ensures the guest receives the full Nox experience, including a meet-and-greet, 24/7 concierge, and departure inspections. Personal use of the property by the owner is free of charge.
To maintain high hospitality standards, there is a mandatory annual insurance fee of R600 (charged in June) via Truvi, which covers guest screening, breakages, and damages.