What We Do
Full Service Holiday Rental Management
Are you looking for the best Holiday Rental Management in Cape Town?
Our full management solution is ideal for absentee homeowners who need a trusted company to manage every aspect of their vacation rental property. This is our most popular solution, and what we have built our brand on.
The maintenance and marketing of luxury property, together with taking care of guests with high expectations, is a full-time job. Holidaymakers have countless accommodation options in today’s connected marketplace. According to Google, travellers view 20+ websites before they make a decision to book! This makes marketing a holiday home, and maximising occupancy, a challenge that gets harder every year.
Onboarding
Our onboarding team will assess your property and work with you to ensure that it is guest ready. They will ensure that the property has the right amenities, and everything is set up for guests to have the best possible experience of Cape Town in your property.
We will arrange for the property to be staged, photographed, and listed on all of our distribution channels, and introduced to all of our trade partners.
We will put together a pricing strategy, and will sign off the prices with you before going live with your property to the market.
Operations
A property manager, two hosts and a housekeeper will be allocated to your property. This team is directly responsible for all operational aspects of your property, and will be your primary point of contact going forward.
An inspection schedule will be implemented, and all routine maintenance will be loaded into our systems to ensure that the property stays well maintained.
Keep your property in tip-top shape all year round by taking care of maintenance and conducting pre-arrival and post-departure inspections.
Take care of guest relations, including all check-ins, check-outs, guest concierge work.
Reservations and Administration
Guest, Online & Agency enquiry management and administration
24/7 guest concierge services
Full financial management, including invoicing, debtors, bill payments, etc
Management of guest feedback, complaints & queries
Our Fee
We charge 20% commission ex VAT on each successful rental. This covers everything and allows the homeowner to sit back and relax, knowing that your property is working for you. This fee is charged on the net rate (after any 3rd party distribution fees)
There is a flat property management fee charged per month, which covers host call-outs, full administrative and financial support, performance reporting on revenue, quality control, credit card merchant fees, supervision of housekeepers and hospitality items.
Frequently Asked Questions.
What is included in Nox’s full-service solution?
Our full management solution is an all-inclusive service designed for absentee homeowners. It covers the entire lifecycle of a vacation rental, including:
- Professional Onboarding & Marketing: Property staging, high-end photography, and multi-channel distribution.
- Maintenance & Quality Control: Rigorous inspection schedules and 24/7 maintenance support to preserve asset value.
- Hosting: 24/7 concierge services, check-in/out management, and feedback resolution.
- Financial Administration: Full accounting, invoicing, and revenue performance reporting.
How do you maximise occupancy for luxury villas in Camps Bay and Cape Town?
We maximise occupancy by solving the “20+ website” challenge. According to Google, travellers browse over 20 sites before booking. To ensure your property stands out, we:
- Staging & Photography: Create a luxury visual narrative that appeals to high-end travellers.
- Global Distribution: List your property across all major booking platforms and our exclusive network of trade partners.
- Dynamic Pricing Strategy: We implement a data-driven pricing model, signed off by the owner, to ensure competitive rates in the shifting Cape Town market.
Is your management service suitable for absentee or international property owners?
Yes. Our brand is built on being the “boots on the ground” for absentee homeowners. We handle every operational detail, from local compliance and bill payments to emergency maintenance, allowing owners to sit back and relax while their property generates secure rental income.
What are the property management fees for short-term rentals in Cape Town?
We offer a transparent, performance-based fee structure:
- Commission: 20% (ex VAT) on each successful rental (calculated on the net rate after third-party fees).
- Monthly Management Fee: A flat fee that covers dedicated host call-outs, full financial support, quality control inspections, and credit card merchant fees. This model ensures our interests are aligned with yours: we only succeed when your property performs.
Why is local management better than a generic rental agency?
Local expertise in areas like Camps Bay is critical because guest expectations for luxury rentals are exceptionally high. Our local presence allows for unparalleled responsiveness, immediate maintenance intervention, and “insider” concierge services that generic agencies cannot provide. We have been operating in the Cape Town market since 2004, providing us with two decades of local market intelligence.
Ready to become a Nox Partner?
If you own a luxury property, and need a hands-off management solution, contact our Portfolio Development team on +27 21 201 1217 to learn how you can have your property join our portfolio.